RedConnect VoIP Fair Usage Policy

At Red Mountain Technology Solutions, we provide high-quality VoIP services to all our users while ensuring fair usage of our resources. In order to maintain the quality of service for all our customers and prevent abuse of our network, we have implemented the following Fair Usage Policy regarding the usage of our VoIP service:

Monthly Usage Limit:

Each user account is allocated a monthly usage limit of 2400 minutes for incoming/outgoing calls. This limit applies to both local and international calls made through the RedConnect VoIP service.

Calculation of Usage:

Usage is calculated based on the total duration of incoming/outgoing calls made by the user within a calendar month. Voicemail retrievals, and other non-outgoing call activities are not counted towards the usage limit.

Enforcement of Usage Limit:

Once a user reaches the monthly usage limit of 2400 minutes, calls will be charged the standard minute overage charge until the start of the next billing cycle.  If overages are happening each month, a minute plan will be added to  the subscribers monthly charge.

Exceptions:

In certain cases, such as business accounts or special arrangements, users may request an increase in their monthly usage limit. Such requests will be reviewed on a case-by-case basis by our customer support team.

Abuse Prevention:

RedConnect reserves the right to monitor usage patterns and take appropriate action against users who engage in excessive or abusive usage of the VoIP service, including but not limited to, terminating or suspending accounts.

Revision of Policy:

RedConnect reserves the right to revise this Fair Usage Policy as necessary to ensure the efficient operation of our VoIP service and fair treatment of all users. Any changes to the policy will be communicated to users in advance.

By using the RedConnect VoIP service, users agree to abide by this Fair Usage Policy. Failure to comply with the policy may result in restrictions on service usage or termination of the user’s account. If you have any questions or concerns regarding this policy, please contact our customer support team for assistance.