RedConnect Cloud-Hosted Phone Systems and Services

Explore the savings by going with a cloud-hosted phone system over an on-premise legacy phone system

RedConnect Cloud-Hosted Phone System Packages

Mobility Apps

Productivity Add-Ons

Hosted PBX Feature List


Account Codes Call Waiting Phone Status
ANI/CLI Customizations Calling Line ID Delivery Blocking Presence
Anonymous Call Rejection Calling Name Retrieval Privacy
Authentication by Digest CDRs Selective Call Acceptance
Busy Lamp Field (BLF / Station Keys) Charge or Billing Number Selective Call Rejection
Call Forwarding Client Call Control (API and User Portal) Simultaneous Ring
Call Forwarding Always Conferencing (Multi-Way Calling) Shared Call Appearance
Call Forwarding Busy Convene Conference Three-Way Call
Call Forwarding No Answer Invite Attendees Two-Stage Dialing
Call Forwarding Not Reachable Multiple Conference Rooms Video Telephony
Find Me (multiple numbers) Scheduled/Instant Conference Voicemail
Sync with Server Web-based Setup Default Greetings
Call Logs (Inbound and Outbound) Device Auto Provisioning Customizable Greetings
Call Monitoring Direct Inward Dialing Name Recording
Automatic Recording Directed Call Park Voicemail to Email Notification
Supervising Mode Directed Call Pickup Voicemail Forwarding
Silent Monitoring Diversion Inhibitor Forwarding to Email
Call Notify Do Not Disturb User Portal (View, Save Delete)
Call Pick Up Extension Dialing Voice Messaging Group
Call Pick Up Department External Calling Line ID Delivery Voice Messaging Call Back
Call Pick Up Domain Hunt Groups Web User Portal
Directed Call Pickup In-Call Service Activation Contact List with Presence
Call Recording Instant Messaging (via XMPP or SIP SIMPLE) Click to Call for Chrome
Call Return Intercom Inbound Call Handling Rules
Call Status (Real-time in User Portal) Internal Calling Line ID Delivery Screen Pops
Call Transfer Last Number Redial Messaging
Attended Transfer Message Waiting Indicator
Blind Transfer Music-On-Hold
Intercom Transfer System Default Music-on-Hold
Transfer to Voicemail Personalized Music-on-Hold


Administration Portals Configurable OAuth Permissions Velocity Filter for Bad Digits
All User Levels Even Subscriptions (webhook) Device Provisioning
Configurable Permissions Mature and Well Documented Customized Directories
Secure Fault Tolerant Domain and Device Overrides
Custom Integrations & APIs Active-Active Architecture – True Failover MAC Management
Salesforce Adapter Geo-distributed Remotely Triggered Updates
Microsoft Teams Adaptor Highly Scalable Supports Major SIP Phones
Virtual Office Control Panel Rolling and Hitless upgrades Zero Touch Device Configuration
Hospitality and Hotel Systems (PMS) Security and Fraud Detection Regulatory Compliance
Click-to-Call from WordPress and other CMS Auto Block Failed Registrations 911 Emergency Calling Solution
Access all System Functions Auto Block SIP Port Scanning CALEA (lawful intercept)
Call Control Auto Block Promiscuous SIP Devices
Automatic Call Routing – ACD Device Inventory Call Statistics
Auto Attendants – Multiple (Day, Night, Holiday) Department Support Conference Bridge Configuration
Personal Auto Attendants Group Announcements Device provisiong
Scheduled Auto Attendant Group Custom Ringback Music on Hold Upload
Chained Auto Attendants Group Instant Messaging Queue Management
Barge In Hot Desking Voicemail Management
Business Trunking (Replace old Copper Lines) Hoteling Night Mode
Call Intercept Hunt Groups Paging
Call Park – Directed Instant Group Call
Call Park – Dynamic Listen In
Calling Group ID Deliver Office Manager Portal (Web portal)
Configurable Extension Dialing Active Calls List
Configurable Feature Codes Auto Attendant Designer
Configurable Directories Call Records