Porting a Google Number

1. On your computer, open Google Voice.
   • If you haven’t used Google Voice on your account before, set up Voice. You must pick a new number. Your ported number replaces the new number, so it won’t matter what the new number is.
2. At the top right, click Settings   Settings.
3. Go to the “Account” section.
4. Under “Port a number to Google Voice,” click Port a number.
5. Click Get Started.
6. Enter the phone number you want to port. Google Voice sends you a text message with a 6-digit code. If you prefer, you can choose to receive the code by call.
7. Enter the code you receive.
8. If your number can be ported, you’ll be prompted to enter your carrier account information. You can check your bill or carrier’s website for the account information.
9. Review the porting request. To proceed with payment through Google Pay, click Next.
   • If all steps are successful, we email you a detailed receipt.

Phone numbers can take up to 48 hours to port. Text messages can take up to 3 business days to transfer to your Voice number.

If the port gets stuck or delayed and you need help, contact Google Voice Support.

1. On your computer, open Google Voice.
2. At the top right, click Settings   Settings.
3. Under the “Account” section, click Track your progress.
   • If you don’t find “Track your progress,” resubmit your porting request.
4. If account information is verified successfully, it shows the estimated time to complete the porting.
   • If account information isn’t verified, you can edit and update the account information.

To port your number out of Google Voice, first you need to unlock the number. Then, let your carrier know you want to port a number to their service. Work with them until the porting process is complete.

When you unlock your Google Voice number, it costs $3 USD. But if your number was originally ported in from another carrier, there’s no charge.

1. On your computer, open Google Voice.
2. At the top right, click Settings   Settings.
3. Go to the “Account” section.
4. Under the Google Voice number you wish to port out, click Unlock.
5. Complete the payment with your Google Account.
6. Ask your carrier to port your number to their service.
7. If successful, at the bottom left, it displays “Number unlocked.”

Tips:

• If your carrier asks for your account number and PIN, provide your 10-digit Google Voice phone number and the PIN you use to access your Google Voice voicemail.
• Some third-party services may not accept phone numbers which originated from Google Voice, including after they have been ported to Google Fi. We recommend contacting any affected third-party service providers should this issue arise.